How to Get Telenor Tax Certificate in Pakistan: A Step-by-Step Guide

If you are a Telenor user and a tax filer in Pakistan, it is essential to obtain your Telenor Tax Certificate to claim your withholding taxes while filing your annual income and tax returns. In this post, we will guide you on how to get your Telenor tax statement/certificate and declare it in your annual tax return.

Easiest Way for Telenor Tax Certificate

Telenor offers three convenient ways to access your tax certificate: through the My Telenor app or by contacting customer care. Here’s a detailed guide for both methods:

Method 1: Using the My Telenor App (if available)

  1. Download and Install: If you haven’t already, download and install the My Telenor app from the Google Play Store or Apple App Store.
  2. Login: Open the app and log in using your Telenor phone number and registered My Telenor password.
  3. Locate Tax Certificate Option: From main page select “see more” “Self Services.” Select “Tax Certificate” enter your Cnic number , email address and relevant tax year.
  4. Download or View Certificate: Once you find the tax certificate option, follow the app’s instructions to download or view your certificate for the desired year (for the last three years).

Method 2: Contacting Telenor Customer Care

  1. Dial Helpline Number: Call Telenor’s customer care helpline at 345 or the UAN number 042111345100.
  2. Select Customer Care Option: Follow the voice prompts to connect with a customer care representative. You might need to choose options related to “Billing” or “Account Management.”
  3. Request Tax Certificate: Once connected to a representative, inform them that you’d like to request your Telenor tax certificate.
  4. Verification and Information: The representative will likely ask you to verify your identity by providing your phone number and possibly some additional information. You may also be asked to specify the tax year for which you need the certificate.
  5. CNIC Verification : The customer care will request scanned copies of your CNIC (Computerized National Identity Card) front and back for verification purposes. It’s best to have these readily available.
  6. Email and Delivery: The representative will ask for your email address to send the tax certificate electronically within a few minutes.


Let’s say you want to get your Telenor tax certificate for the tax year 2023. You can follow these steps:

  1. Method Choice: Decide if you can access the My Telenor app and locate the tax certificate option (preferred method if available).
  2. Contacting Customer Care (if My Telenor app not used): If you can’t use the app, call 345 or 042111345100.
  3. Reaching Representative: Follow the prompts to connect with a customer service representative.
  4. Requesting Certificate: Inform the representative that you’d like to request your Telenor tax certificate for the year 2023.
  5. Verification and Information: Provide any information requested for verification, such as your phone number and possibly scanned CNIC copies (if requested).
  6. Delivery: Depending on the representative’s instructions, you might receive the certificate electronically via email within few minutes.

Method 3: Visit Your Nearest Telenor Franchise

If you prefer to obtain your Telenor tax certificate in person, you can visit your nearest Telenor franchise. The staff will assist you in obtaining the certificate and provide any additional information that you may require.

In conclusion, obtaining your Telenor tax certificate is a straightforward process that can be done through the helpline, email, or by visiting a Telenor franchise. It is important to declare your annual telephone, mobile, or PTCL withholding taxes in your tax return, and the Telenor tax certificate will help you in this regard. So, follow these steps and make sure to obtain your Telenor tax certificate before filing your annual tax return.

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